7-Day Return Policy
We want you to feel confident with every piece you order from IBIZ Jewel. If something arrives damaged or you receive the wrong item, we will make it right.
Return Window
We accept returns within 7 days of delivery.
What We Accept
Returns are eligible only in the following cases:
- The product arrived damaged
- You received the wrong item
What We Do Not Accept
Returns are not accepted in the following cases:
- Custom-made products
- Items that have already been resized
- Products that show signs of wear or use
- Returns made after the 7-day window
The item must be in its original, unused, unworn condition with all original packaging.
How to Start a Return
- Email us at info@ibizjewel.com or start a live chat within 7 days of receiving your order.
- Include your order number and a clear description of the issue, with photos if the item is damaged.
- We will respond with shipping instructions and the workshop address.
Return Shipping
The customer is responsible for return shipping costs. We recommend using a tracked, insured courier for security.
Refund Process
Once we receive and verify your return, your refund will be processed to your original payment method within 2 to 3 weeks.
Exchanges Instead of Returns
If you would prefer to exchange your item rather than return it, see our Exchange Policy below or contact us directly. We are happy to help.
Need Help?
If you have any questions about your eligibility for a return, start a live chat or email info@ibizjewel.com before sending anything back.